Terms & Conditions
These terms and conditions apply to orders placed on our website, www.gbcheese.co.uk. Please read them before ordering.
We have kept things as clear as possible. If you have any questions before placing an order, please contact our friendly team at support@gbcheese.co.uk.
Using our website
Your account
If you create an account with us, please keep your login details safe and do not share your password with anyone else.
If you think your account has been accessed without permission, please let us know as soon as possible.
Your details
- Please make sure your registration details are accurate.
- Please keep your email address and delivery address up to date.
- Please check your order details carefully before paying.
- If you notice a mistake, contact us as quickly as possible.
Placing an order
Order confirmation
When you place an order, you are making an offer to buy the products in your basket. We will send an email confirmation once your order has been received.
Please check your confirmation email carefully. If anything is incorrect, email us straight away at support@gbcheese.co.uk.
Payments
Please make sure the payment details you provide are correct and that you are authorised to use the payment method.
Payments are handled securely by third-party payment providers. We do not store your full card details on our website.
Order acceptance
We may need to cancel or refuse an order in certain situations, such as product unavailability, an address we cannot deliver to, an obvious pricing or product error, or suspected misuse of the website.
If we cancel an order before dispatch, you will not be charged, or you will receive a refund if payment has already been taken.
Product availability
We do our best to keep our website up to date, but products can occasionally become unavailable.
If an item is unavailable, we may contact you to discuss a suitable option, such as a substitution, refund or alternative product.
Products and substitutions
Product appearance
We try to show and describe our products accurately. However, packaging, colours and product appearance may vary slightly from the images shown on the website.
This will not affect the quality of the product inside.
Substitutions
If a product is unavailable, we may offer a suitable substitution of equal or greater value.
We will try to contact you first where possible. If we cannot reach you in time, we may include a note with your order or refund the unavailable item.
Delivery
Where we deliver
We deliver to many UK mainland addresses, but some postcode areas may be excluded because of delivery time, courier restrictions or the perishable nature of our products.
If no delivery option appears at checkout, we may not currently be able to deliver to your area.
Delivery times
We use courier services for delivery and aim to dispatch orders on our stated dispatch days. Delivery times are estimates and cannot always be guaranteed.
Please see our Delivery Information page for the latest dispatch and delivery details.
Safe place deliveries
Because our products are perishable, parcels may be left in a safe place if you are not available when delivery is attempted.
Please use the courier’s tracking options to update your delivery preferences where available.
Once your order is delivered
Please bring your parcel inside as soon as possible and refrigerate cheese straight away.
We may not be able to help with items that have spoiled because they were not stored correctly after delivery.
Cancellations, returns and refunds
Cancelling before dispatch
If you need to cancel an order, please email us as soon as possible at support@gbcheese.co.uk.
If your order has not yet been prepared or dispatched, we will do our best to cancel it and refund you.
Perishable products
Because our products include cheese, chutney and other food items, returns are not usually possible once an order has been delivered.
This is because returned food products cannot be resold, even if they look unopened or unused.
If something is wrong
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photos.
We will review the issue fairly and offer an appropriate solution.
Your statutory rights
Nothing in these terms affects your statutory rights. If an item is faulty, damaged, incorrect or not as described, please contact us so we can help.
For more details, please see our Complaints & Refund Policy.
Privacy, cookies and website content
Privacy
We use personal information to process orders, manage deliveries, provide customer support and keep the website working properly.
Please read our Privacy Policy for more information.
Cookies
Our website uses cookies to help it work properly, process orders, remember preferences and understand website usage.
You can manage your cookie preferences using the cookie preference selector located at the bottom of our webpage.
Website content
The text, images, graphics, logos and other content on this website belong to The Great British Cheese Company or are used with permission.
You may use the website for browsing, shopping and placing orders. Please do not copy or reuse our website content without permission.
Website changes
We may update our website, products, policies and terms from time to time.
The terms that apply to your order are the terms in place when you place that order.
Need help before ordering?
We are always happy to help with product questions, delivery information, storage guidance or order enquiries.
Email us at support@gbcheese.co.uk or use our contact page.
