UK cheese delivery
Delivery Information
Our cheese is carefully packed and dispatched on set days to help it reach you in excellent condition. Here is everything you need to know before placing your order.
Placing an order does not mean it will arrive the following day. Orders are normally dispatched on the next available Tuesday or Thursday and are then sent using a next-working-day courier service.
How delivery works
From our fridge to your door
You place your order
We receive your order and prepare it for the next available dispatch day.
We pack and dispatch
Orders normally leave us on Tuesday or Thursday, carefully packed for delivery.
APC delivers
APC sends tracking information and normally attempts delivery on the next working day.
Delivery area
Where we deliver
We deliver to eligible mainland UK addresses. Exclusions apply to some Scottish Highlands and Islands postcodes, Northern Ireland, the Isle of Man, Isle of Wight, Isles of Scilly and the Channel Islands.
Enter your postcode at checkout to confirm whether delivery is available. If no shipping option appears, we are unfortunately unable to deliver to that address at present.
Delivery cost
Charges and free delivery
Standard delivery costs £6.00.
Qualifying orders over £50 receive free standard delivery.
The delivery charge applying to your order will be shown clearly at checkout before payment.
Dispatch schedule
When your order will leave us
- Orders are normally dispatched on Tuesdays and Thursdays.
- Orders are sent using a next-working-day delivery service after dispatch.
- An order placed after a dispatch has been prepared will move to the next available dispatch day.
- Dispatch schedules may be extended during Christmas or other busy seasonal periods.
For example, an order placed on Friday would normally be dispatched the following Tuesday, with delivery usually attempted on Wednesday.
Future dates
Can I schedule delivery?
We are currently unable to hold orders or schedule them for a particular future delivery date because of limited chilled storage space.
Once your order is prepared, it will be sent on the next available dispatch day.
If you are ordering for a birthday, event or other future occasion, please consider this before placing the order.
Tracking
Tracking your parcel
APC will send your consignment number and tracking information by email once your parcel enters its delivery network.
Please check your spam or junk folder if you cannot find the tracking message.
You may be able to use the APC tracking options to manage your delivery or nominate a suitable safe place or neighbour.
Checkout notes
Notes for delivery
Use the Notes for delivery box at checkout for a short courier instruction, such as:
- Leave in the porch.
- Leave with number 12.
- Use the side entrance.
The checkout box includes a character counter and normally allows up to 64 characters so that the message can fit on the courier label.
Safe places
If you are not at home
Please use the APC tracking options to manage the delivery and nominate a suitable safe place or neighbour where this service is available.
We remain responsible for the order until it is delivered to you or to a person you have identified to receive it.
If you specifically nominate a safe place, delivery may be treated as completed when the parcel is left in that nominated location.
Delivery problems
Late, missing or damaged orders
Late or missing parcel
Check the APC tracking information first. If your parcel is significantly delayed, marked as delivered but cannot be found, or appears to be missing, please contact us.
We will investigate the delivery with the courier. We remain responsible for the order until it is delivered to you or to a person or location you specifically nominated.
Damaged, warm or faulty products
Please contact us as soon as possible if the packaging or products arrive damaged, unusually warm, faulty or not as described.
Because these orders can contain chilled and perishable food, we ask you to report delivery-related problems within 12 hours wherever reasonably possible.
Incorrect or missing item
If an item is missing or you receive a different product, please do not consume it if you have any allergy concerns. Contact us with photographs of the item, packaging and delivery label.
What to send us
- Your order number.
- Your full name and delivery postcode.
- A short explanation of what has happened.
- Clear photographs of the affected product.
- Photographs of the outer packaging and label.
Please see our Complaints & Refund Policy for full information.
After delivery
Storing your cheese
Bring the parcel inside promptly and place all cheese in the refrigerator as soon as possible.
The protective wax helps protect the cheese, but it does not remove the need to keep it chilled.
Always follow the storage instructions and best-before information on the packaging.
Chutney care
Storing your chutney
Keep unopened chutney jars in a cool, dry place away from direct sunlight.
Once opened, refrigerate the chutney, use a clean spoon and follow the instructions and best-before date shown on the jar.
Read our Storage of Our Products page for more guidance.
Address problems
Please check your delivery details
Customers are responsible for entering a complete and accurate delivery address, postcode, email address and telephone number.
If you notice an error after ordering, contact us immediately. We will try to correct it, but changes may not be possible once the order has been prepared or passed to the courier.
If an incorrect or incomplete address causes a parcel to be delayed or returned, we will contact you to discuss the available options and any reasonable additional delivery costs before arranging another dispatch.
Need help with a delivery?
Email us with your order number and delivery postcode.
