No. There is no minimum order value for purchases made through our online shop.

Standard delivery costs £6.00. Orders with a qualifying value over £50 receive free standard delivery.

Any available delivery charge will be shown before you complete checkout.

Card payments are processed securely by Teya. The Great British Cheese Company does not store your full card details on its website.

Please contact us immediately if you need to change or cancel an order.

If the order has not been prepared or dispatched, we will do our best to make the requested change. Once a chilled order has been prepared or dispatched, a change or cancellation may no longer be possible.

Please see our Complaints & Refund Policy for full details.

We deliver to eligible mainland UK addresses. Exclusions apply to some Scottish Highlands and Islands postcodes, Northern Ireland, the Isle of Man, Isle of Wight, Isles of Scilly and the Channel Islands.

Enter your postcode at checkout to confirm whether delivery is available. If no shipping option appears, we are unfortunately unable to deliver to that address at present.

Orders are normally dispatched on Tuesdays and Thursdays using a next-day delivery service.

For example, an order placed after Thursday’s dispatch would normally leave us the following Tuesday.

Dispatch schedules may be extended during busy seasonal periods. Courier delivery times are estimates and cannot always be guaranteed.

We are currently unable to hold or schedule orders for a future date because of limited chilled storage space.

Once your order is prepared, it will be sent on the next available dispatch day.

APC will send your consignment number and tracking information by email once your parcel enters its delivery network.

Please check your spam or junk folder if you cannot find the tracking email.

Yes. Use the Notes for delivery box at checkout for short courier instructions, such as a nominated safe place or neighbour.

The box has a character counter and normally allows up to 64 characters so that the instruction can fit on the shipping label.

Please use the tracking options supplied by APC to manage your delivery and nominate a suitable safe place or neighbour where available.

If you specifically nominate a safe place, delivery may be treated as completed when the parcel is left in that location.

Check your APC tracking information first. If the parcel is significantly delayed, marked as delivered but cannot be found, or appears to be missing, please contact us.

We will investigate the delivery with the courier. The Great British Cheese Company remains responsible for the order until it is delivered to you or to a person or location you have nominated.

Yes. Enter the recipient’s address as the delivery address during checkout.

You can add a personal message using the separate Gift message box.

Your message will be printed on a separate Great British Cheese Company gift note and placed inside the parcel.

Gift messages are optional and can contain up to 500 characters.

A gift message is a personal message for the recipient and is printed on a gift note inside the parcel.

A delivery note is a short instruction for the courier, such as “leave in porch”. It may be printed on the shipping label and should not contain a personal message.

Our gift-note system prints only the recipient’s message and order reference. It does not show product prices.

Yes. Our cheeses are made using vegetarian rennet. Please always check the individual product information and packaging before consumption.

Ingredients, allergens and nutritional information can be found within the Ingredients section on individual product pages.

Please check this information before ordering. If you have a serious allergy or need information about a particular product, contact us before placing your order.

Cheese must be refrigerated as soon as possible after delivery. The protective wax does not remove the need to keep the cheese chilled.

Once opened, wrap the cheese well, return it to the fridge and follow the storage instructions on the packaging.

Read our Storage of Our Products page for more information.

Shelf life varies depending on the cheese, the production batch and the date of your order.

Always use the best-before date printed on the packaging as your guide. If you are ordering for a future event and require a particular date, please contact us before ordering.

Cheese can generally be frozen, although freezing may change its texture.

Freeze it securely wrapped and before its best-before date. Defrost it thoroughly in the refrigerator rather than at room temperature.

Store unopened chutney in a cool, dry place. Once opened, refrigerate it, use a clean spoon and follow the instructions and best-before date shown on the jar.

Please contact us as soon as possible with:

• Your order number.
• Your name and delivery postcode.
• A description of the problem.
• Clear photographs of the affected product.
• Photographs of the packaging and delivery label.

For chilled or delivery-related problems, we ask that you contact us within 12 hours wherever reasonably possible. This helps us investigate quickly but does not affect your statutory rights.

Read our full Complaints & Refund Policy .

Statutory change-of-mind cancellation rights do not normally apply to goods that are liable to deteriorate or expire rapidly, including chilled and perishable cheese.

Different rules may apply to eligible non-perishable products. This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

We aim to respond to customer enquiries within 1–5 working days.

Replies may take a little longer during Christmas, events season and exceptionally busy promotional periods.

Email: support@gbcheese.co.uk

Telephone: 0161 399 2536

You can also use our contact form .

Yes. We supply shops, delis, food halls, garden centres, gift businesses, hamper companies, event traders and other suitable trade customers.

Visit our Wholesale page or email support@gbcheese.co.uk to enquire.

No. Wholesale pricing is provided separately to approved trade customers.