Privacy Policy
This privacy policy explains how The Great British Cheese Company uses and protects your personal information when you visit our website, place an order, create an account, contact us or sign up to receive updates from us.
We only use the information we need to process orders, deliver cheese, answer customer questions, keep the website working and send marketing where you have chosen to receive it.
Who we are
Our details
This website is operated by The Great British Cheese Company.
Address:
Unit 4a, Kingston Mill Industrial Estate,
Manchester Road,
Hyde, Cheshire,
SK14 2BZ
Email: support@gbcheese.co.uk
What this policy covers
This policy covers information collected through our website, checkout, customer account area, contact forms, email, customer support and newsletter sign-up.
What information we collect
When you order or contact us
- Your name and contact details.
- Your billing and delivery address.
- Your email address and phone number.
- Your order details and purchase history.
- Messages you send to us by form, email or customer support.
When you use our website
- Account details, if you create an account.
- Newsletter preferences, if you subscribe.
- Basic website usage information.
- Cookie preferences.
- Security information used to help protect the website.
How we use your information
To run our shop
- Process and deliver your orders.
- Send order confirmations and delivery updates.
- Manage your customer account.
- Handle refunds, complaints and customer service enquiries.
- Keep our website safe and working properly.
Our reasons for using it
We use your information where it is needed to complete your order, provide our service, meet legal requirements, protect our website, or where you have given consent, such as signing up for marketing.
We do not sell your personal information.
Who we share information with
Trusted providers
We only share information where needed to run the website, process your order or provide customer service. This may include:
- Payment providers such as Stripe and PayPal.
- Delivery and courier companies.
- Website hosting and security providers.
- Email and newsletter platforms.
- Customer service and order management tools.
Payments
Payments are handled securely by third-party payment providers. We do not store your full card details on our website.
We only receive the information needed to confirm and manage your order.
Cookies and marketing
Cookies
Our website uses cookies to help it work properly, process orders, remember preferences and understand how visitors use the site.
You can manage your cookie preferences using the cookie preference selector located at the bottom of our webpage.
Marketing emails
If you sign up to receive updates from us, we may send emails about products, offers, discounts, events and news.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
How long we keep information
Orders and customer service
We keep order and customer service information for as long as needed to manage your order, help with queries, handle complaints and keep suitable business records.
Accounts and marketing
Account information is kept while your account remains active, unless we need to keep certain details for a valid reason.
Marketing preferences are kept until you unsubscribe or ask us to remove them.
Your rights
Your privacy choices
You may have the right to ask for a copy of your personal information, ask us to correct it, ask us to delete it, ask us to restrict how we use it, object to certain uses, or withdraw consent where we rely on consent.
You have the right to object to certain uses of your personal information, including some types of direct marketing.
How to contact us
To ask about your personal information or your privacy rights, please email: support@gbcheese.co.uk.
Questions about privacy?
If you have any questions about this policy or how we use your personal information, please contact us and we’ll be happy to help.
We may update this page from time to time, so please check back for the latest version.
