At The Great British Cheese Company, we are committed to providing high-quality products and excellent service. Because our cheeses are perishable, we are unable to accept returns—but we’re happy to help if something isn’t right.
Report Any Issues Promptly
If your order arrives damaged or faulty, please let us know within 12 hours of delivery by emailing photos to support@gbcheese.co.uk. Claims made after this window may not be eligible for a refund.
Perishable Goods Are Non-Returnable
Due to food safety regulations, we do not accept returns of any cheese or perishable items under any circumstances—even if unopened. This ensures the safety and freshness of all products we send out.
Storage Responsibility
Please refrigerate your cheese as soon as it arrives. We cannot accept responsibility for spoilage caused by incorrect storage after delivery. Be sure to check your order upon arrival and store it properly.
Refunds for Damaged Items
If your product is genuinely faulty or arrives damaged, and you notify us within the required timeframe, we’ll happily offer a refund or replacement.
Contact Response Time
We aim to respond to all inquiries via our contact form within 1–5 working days.
