Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by emailing sales@gbcheese.co.uk The terms and conditions below apply to all orders placed using our website www.gbcheese.co.uk and any orders placed. Please read them carefully before placing your order.
1. Use of the Website and Your Account
You may register an account with us, when purchasing items using this website. You are responsible for preventing unauthorised access to and use of your account. Please ensure that you maintain the confidentiality of your username and password, and take all necessary precautions to prevent unauthorised access to and use of your account. Please notify us immediately if you believe that your account is being used in an unauthorised manner or if you believe that your username/password has become known to someone else.
Please ensure that:
• The details you provide when registering an account with us are correct, complete in all respects, and up to date
• You inform us immediately of any changes to these details (Including change of email or postal address).
We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.
2. Your Rights and Responsibilities
When you place an order to purchase items using our website this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own. Confirmation of your order will be made by sending you an email containing the details of your order. At this point, we accept your order and the contract is formed. Please be aware that it is your responsibility to check that all information listed in the confirmation email is correct. If anything is inaccurate, please notify us immediately by e- mail to sales@gbcheese.co.uk. We will not be able to reimburse the value of any goods which have perished or have been damaged as a result of your failure to notify us of inaccurate information being listed.
3. Our Privacy Policy
We collect personal information when you register with us at www. gbcheese.co.uk or when you make a purchase from our website or by phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply. The information will also enable us to send you details of The Great British Cheese Company’s offers that we believe may be of interest to you. However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or details of those who register at www.gbcheese.co.uk with anyone else, no matter how lovely they try to be. But, if you wish to have your details removed from our database, please call or email us, and we shall remove them. If you have any questions relating to our privacy policy, please email sales@gbcheese.co.uk
4. Product Appearance and Description
We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.
5. Copyright
All copyright, database rights, trademarks (including website domains, intellectual property rights in the content of this website, such as texts, graphics, logos, banners, images, buttons, underlying source code and software, are the sole property of the designer [see bottom] and The Great British Cheese Company. Any use (including copying, reproduction, duplication, transmission and display of the content of this website), without the express written consent of The Great British Cheese Company for purposes other than the viewing of information or ordering goods, is strictly prohibited. Permission is granted to copy electronically, and to print in hard copy, portions of this website only for placing an order with The Great British Cheese Company, or for using this website as a shopping resource.
6. Substitution Policy
The Great British Cheese Company reserves the right to substitute items with another item of equal or greater value than the original, or issue a refund for the product after emailing from a company email. This applies to items within hampers, selection boxes and bespoke selections. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible. We may also select a replacement item, if we believe it is in keeping with a particular theme of one of our selection boxes. In instances where we believe we must make a substitution, we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order. Promotional discounts, coupons, discounts and promotional discount codes offered by The Great British Cheese Company are valid only for use as part of a purchase made via www.gbcheese.co.uk, unless stated otherwise.
7. Cancellations
Should you wish to cancel your order, please contact customer services by email. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge. Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as they are returned to our sales unit or collected as agreed. Failure to do so may result in a refund being partially or wholly refused.
8. Delivery
We send goods by overnight carrier to destinations on the Great Britain mainland only. We can deliver to your home or place of work (address provided), and to the home or workplace of your relatives, friends, colleagues or business associates (as address provided). We must have a complete post code and telephone number for every delivery address. We dispatch on Tuesdays, and Thursdays but cannot guarantee next day delivery. Locations such as area’s in thee Scottish Highlands will take longer, but for any questions please email us on sales@gbcheese.co.uk . Because most of our products are perishable, we must have an alternative delivery instruction for any private address, such as "leave in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift. Please take great care when stating delivery locations, addresses and dates, because once these have been entered and you have received a confirmatory email, they cannot be immediately changed with contacting us directly.
9. Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this website, our Terms and Conditions, our Privacy Statement and such other policies as long as a notification email is dispatched. You will be subject to the policies and Terms and Conditions in force at the time you use the website or order items – the start of contract as stated previously. Changes which we are required by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us are not found valid, or are void or unenforceable for any reason, these Terms and conditions will be treated as severable; and they will not affect the validity and enforceability of the remaining Terms and Conditions.
10. Contact Details
The Great British Cheese Company Email: sales@gbcheese.co.uk