Privacy Policy

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to newsletter and contact us. Website usage information is collected using cookies.
The following information is collected upon placing an order with The Great British Cheese Company: first and last name, e-mail address, billing details, company information such as company name and tax number. We require this information to enter into a binding contract (which is a purchase our products), to issue invoices, credit memos and other legal documents. This information is stored for a legal reasons.

How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about status of your order, status of your payment, delivery instructions, information about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may provide you with the purchased services and deliver purchased products.
Amasty will not share your information for marketing purposes with companies outside the group.
In processing your order, we may use information from fraud protection agencies.

How long do we store the information?

We store your personal information (such as name and e-mail address) for as long as you use our extensions or services. This allows you do be able to purchase online and receive your order confirmation and to contact us for support. We store billing details of your company for 10 years as required by tax law, which may be used for audition or other legal purpose.
In case you would like your personal information to be removed, updated or modified, please contact us.

Terms and Conditions

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e­mailing sales@gbcheese.co.uk The terms and conditions below apply to all orders placed using our website www.gbcheese.co.uk and any orders placed. Please read them carefully before placing your order.

1. Use of the Website and Your Account
You may register an account with us, when purchasing items using this website. You are responsible for preventing unauthorised access to and use of your account. Please ensure that you maintain the confidentiality of your username and password, and take all necessary precautions to prevent unauthorised access to and use of your account. Please notify us immediately if you believe that your account is being used in an unauthorised manner or if you believe that your username/password has become known to someone else.
Please ensure that: • The details you provide when registering an account with us are correct, complete in all respects, and up to date • You inform us immediately of any changes to these details (Including change of email or postal address). We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

2. Your Rights and Responsibilities
When you place an order to purchase items using our website this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own. Confirmation of your order will be made by sending you an email containing the details of your order. At this point, we accept your order and the contract is formed. Please be aware that it is your responsibility to check that all information listed in the confirmation email is correct. If anything is inaccurate, please notify us immediately by e- mail to sales@gbcheese.co.uk. We will not be able to reimburse the value of any goods which have perished or have been damaged as a result of your failure to notify us of inaccurate information being listed.

3. Our Privacy Policy
We collect personal information when you register with us at www. gbcheese.co.uk or when you make a purchase from our website or by phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply. The information will also enable us to send you details of The Great British Cheese Company’s offers that we believe may be of interest to you. However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or details of those who register at www.blackscheese.co.uk with anyone else, no matter how lovely they try to be. But, if you wish to have your details removed from our database, please call or email us, and we shall remove them. If you have any questions relating to our privacy policy, please email sales@gbcheese.co.uk

4. Product Appearance and Description
We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.

5. Copyright
All copyright, database rights, trademarks (including website domains, intellectual property rights in the content of this website, such as texts, graphics, logos, banners, images, buttons, underlying source code and software, are the sole property of the designer [see bottom] and The Great British Cheese Company. Any use (including copying, reproduction, duplication, transmission and display of the content of this website), without the express written consent of The Great British Cheese Company for purposes other than the viewing of information or ordering goods, is strictly prohibited. Permission is granted to copy electronically, and to print in hard copy, portions of this website only for placing an order with The Great British Cheese Company, or for using this website as a shopping resource.

6. Substitution Policy
The Great British Cheese Company reserves the right to substitute items with another item of equal or greater value than the original, or issue a refund for the product after emailing from a company email. This applies to items within hampers, selection boxes and bespoke selections. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible. We may also select a replacement item, if we believe it is in keeping with a particular theme of one of our selection boxes. In instances where we believe we must make a substitution, we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order. Promotional discounts, coupons, discounts and promotional discount codes offered by The Great British Cheese Company are valid only for use as part of a purchase made via www.gbcheese.co.uk, unless stated otherwise.

7. Cancellations
Should you wish to cancel your order, please contact customer services by e­mail. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge. Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as they are returned to our sales unit or collected as agreed. Failure to do so may result in a refund being partially or wholly refused.

8. Delivery
We send goods by overnight carrier to destinations on the Great Britain mainland only. We can deliver to your home or place of work (address provided), and to the home or work­place of your relatives, friends, colleagues or business associates (as address provided). We must have a complete post code and telephone number for every delivery address. We dispatch on Tuesdays, and Thursdays but cannot guarantee next day delivery. Locations such as area’s in thee Scottish Highlands will take longer, but for any questions please email us on sales@gbcheese.co.uk . Because most of our products are perishable, we must have an alternative delivery instruction for any private address, such as "leave in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift. Please take great care when stating delivery locations, addresses and dates, because once these have been entered and you have received a confirmatory email, they cannot be immediately changed with contacting us directly.

9. Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this website, our Terms and Conditions, our Privacy Statement and such other policies as long as a notification email is dispatched. You will be subject to the policies and Terms and Conditions in force at the time you use the website or order items – the start of contract as stated previously. Changes which we are required by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us are not found valid, or are void or unenforceable for any reason, these Terms and conditions will be treated as severable; and they will not affect the validity and enforceability of the remaining Terms and Conditions.

10. Contact Details
The Great British Cheese Company Email: sales@gbcheese.co.uk

Cookies Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
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